Technical Service Specialist

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. Competitive salaries, bonus potential and excellent package of benefits. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity For our Abbott Core Diagnostics Division in Abbott Laboratories in Serbia we are looking for a talented, well-motivated person to join our field support team as a Technical Service Specialist. The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors. What You'll do: Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations. Provide level two service (complex service interventions requiring more than four hours of labor). Installation of instruments, AbbottLink, and automation. Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation. Assist with customer business reviews. Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time. Deliver basic customer operator introductory trainings post install or post hardware or software upgrade. Required qualifications and background: Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred. Excellent communication skills. Very good command of English and Serbian is a must. More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references. Successful engagement with customers, specifically key stakeholders and lab staff. Excellent product and industry knowledge. Excellent experience and process skills of the business functions service delivery. Ability to identify and drive resolution of issues. Technical expert for product line responsibility. Excellent experience in use of analytical tools and software. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: Serbia > Novi Beograd : Bulevar Mihaila Pupina 115d ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter