Source description
About the role
AI-Driven Delivery
Lead engagements where AI agents are embedded across the SDLC — from requirements gathering and code generation to testing, documentation, and release management.
Understand where AI drives genuine efficiency gains and where human-in-the-loop oversight is required to maintain quality, compliance, and client trust.
Contribute to the ongoing evolution of 3Pillar's AI-driven delivery practices, bringing lessons learned from the field back into our operating model.
Note: 3Pillar operates proprietary delivery frameworks — including our Helix AI human-agent delivery model and our Lightwave Client Engagement SDLC. Candidates will not be expected to know these on day one, but should bring the foundational disciplines and AI-driven delivery experience that enable rapid adoption.
Pre-SOW Solutioning & Scoping
Partner with the Senior Delivery Executive and Sales to define engagement scope, approach, and solution architecture prior to contract execution.
Contribute to SOW development — translating client requirements into structured delivery commitments with clear assumptions, risks, and effort estimates.
Bring a point of view on how AI-driven delivery can accelerate outcomes and where it introduces risk that must be managed.
Client Engagement & Stakeholder Management
Serve as the primary day-to-day delivery lead for technical and mid-management stakeholders, building trust through consistent delivery and clear communication.
Facilitate executive-level program governance in support of the Senior Delivery Executive, ensuring alignment on objectives, risks, and progress.
Proactively surface issues, manage escalations, and maintain client confidence through transparency — especially on fixed-outcome engagements where contractual accountability is high.
Program Execution & Delivery Leadership
Own end-to-end program execution across 2–3 concurrent client accounts with typical annual contract values in the $1–2M range, or a single large strategic engagement, depending on scope.
Anticipate delivery bottlenecks, manage cross-functional dependencies, and drive issue resolution without waiting to be asked.
Build and maintain delivery mechanisms — cadences, dashboards, escalation paths, and reporting structures — that provide clarity to all stakeholders.
Balance contractual commitments with technical realities, making well-reasoned tradeoffs and communicating them clearly.
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