IT Engineer - AI Agents (Healthcare)

Configure and deploy Windows laptops and desktops using Microsoft Intune and Autopilot for zero-touch deployment. Set up and manage MacBooks using Apple Business Manager (ABM), Automated Device Enrollment (ADE), and Jamf Pro/Kandji. Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) across platforms. Administer Azure Active Directory (Entra ID) for identity management, conditional access, and SSO configuration. Configure device security settings, including BitLocker (Windows) and FileVault (macOS) encryption. Manage Microsoft 365 licenses, group policies, and compliance policies across the organisation. Provide Level 2 technical support for hardware and software issues on both Windows and Mac devices. Troubleshoot connectivity issues, including VPN, Wi-Fi, and network configurations. Write PowerShell scripts (Windows) and shell scripts (macOS) for automation and bulk operations. Maintain accurate IT asset inventory and manage device lifecycle from procurement to disposal. Document troubleshooting procedures and maintain knowledge base articles for the team. Collaborate with IT, HR, and other teams to ensure smooth onboarding and offboarding experiences.